Having Problems viewing live feed or videos?
We apologize for any inconvenience, while we do our best to insure you have a great viewing experience sometimes things just don’t go the way we want.
Let’s discuss some common issues and solutions shall we?
Step 1 – Minimum Technical Requirements
Please make sure your computer meets the minimum requirements to view our Videos or Live Events.
- Internet Explorer 11.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome 4.0 or above
Step 2 – Internet Connection Speed
For a reliable* viewing experience, we recommend a downstream connection speed of at least 700Kbps. Please test your connection speed by visiting SpeedTest.net
If you are viewing our Live Event video streams on a mobile device, it is recommended that you connect to WiFi if possible. Viewing over a mobile network will require a fast 3G, 4G or LTE connection. You can test your mobile device internet connection speed by downloading the SpeedTest.net mobile app
Step 3 – Browser
If you meet the minimum computer requirements and internet connection speed, try these other tips.
- Quit and restart your web browser
- Try using a different web browser
- Try restarting your computer.