Having Problems viewing live feed or videos?

We apologize for any inconvenience, while we do our best to insure you have a great viewing experience sometimes things just don’t go the way we want.

Let’s discuss some common issues and solutions shall we?

Troubleshooting Tips

Step 1 – Minimum Technical Requirements
Please make sure your computer meets the minimum requirements to view our Videos or Live Events.

  • Internet Explorer 11.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome 4.0 or above

Step 2 – Internet Connection Speed
For a reliable* viewing experience, we recommend a downstream connection speed of at least 700Kbps. Please test your connection speed by visiting SpeedTest.net

If you are viewing our Live Event video streams on a mobile device, it is recommended that you connect to WiFi if possible. Viewing over a mobile network will require a fast 3G, 4G or LTE connection. You can test your mobile device internet connection speed by downloading the SpeedTest.net mobile app

Step 3 – Browser
If you meet the minimum computer requirements and internet connection speed, try these other tips.

  • Quit and restart your web browser
  • Try using a different web browser
  • Try restarting your computer.

Customer Service

Assistance with accounts and/or billing.
Email: info@totalhorsechannel.com
Phone: 404.827.8340 |  Fax: 305.397.0312

Technical Support


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